![]() There was so much back and forth with calling customer service, it didn't even make sense that nothing was being done for situations completely out of my control. I did have trouble with my package getting lost in the mail, and had to wait 4 weeks before anything would even be done on customer service's part. I was annoyed by this point, and just wanted a refund. I got the firm fill, and there was seriously no difference at all in the pillows. I called to return the pillows, but was somehow talked into just exchanging them for a firm fill. I was told to only use cotton pillowcases, and I was using bamboo, but even with the cotton pillowcases, there was no difference. Not to mention how hot the pillow was after just a minute of laying on it. The first set I ordered a medium fill, and I might as well have tried sleeping on a pancake, as that's what it felt like. I ordered MyPillow for my husband and I, and used one of their "coupons" to get 2 pillows for $50 with a pillowcase. They could try reducing the shipping cost. AND the pillows weigh less than the box in which they send them. 100% Refund means minus the money you paid to get them AND to return them. Remember, you pay $20 just to try the pillows only to find out you can't use them. This pillow is a bad purchase without knowing ahead of time that you can actually use it. I can not recommend this product to anyone. I would suggest purchasing another similar, cheaper product to see if you even want to own a my pillow. I would delve deeply into this before purchasing. To me that means they have little confidence in their product, possibly expecting many returns. We also decided to return then and found out the shipping was on us. They did not stay in any discernible shape and were just too hard and too high. We slept on them and both of us found they caused neck aches and for me a headache. We also plumped and tried to conform and found that did not work. We ordered two different pillows, one firm one soft, and received two pillows for which we could not tell the difference. (NOT) my Pillow review: The my pillow is all hype and little action. The 10 year warrantee, the fact that I can toss them in the washer and the dryer AND they are made in the USA! I'll be your new spokes person, because this is my miracle. I'm totally getting these for all 5 of my family members. ![]() Before I was waking up with a headache, stiff neck and migrating nerve pain down my arms. ![]() My alarm went off this morning and I was so comfortable I didn't want to get out of bed. 3! I actually slept trough the night for 3 nights. I'm throwing them all in the garbage! I've had this pillow for 3 nights. Seeing a chiro 3 times a week helped, but I still wasn't sleeping soundly through the night since. I was sleeping on the living room floor, propped up on all fours with my head draped forward just to get 15 minutes of sleep in here and there. Whiplash with a side of bulging disks in my cirvical spine. ![]() ![]() I couldn't stand, I couldn't sit, I couldn't lay down, I wanted to die. 40 year old self had a blast until the next day. I'm mad at myself for listening to them! A year and a half ago I was hit with a massive amount of neck pain after jumping around like my old 16 year old self on a trampoline. Wow! I actually delayed getting one of these because of the reviews. ![]()
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